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FAQs

Will you ship to me?

We do our best to ship to all major locations out of our warehouses in Whistler|Canada, Golden|Colorado, Santa Cruz|California, Surrey|UK, Freiburg Im Breigau|Germany, and Melbourne|Australia.
If we don’t ship to you though feel free to reach out and we will see what we can do.

Will VHS tape work on my bike?

VHS Slapper Tape has been designed and tested to work on as many bikes as possible. That being said due to the many variations of bikes we can not guarantee it will work for your bike. Dimensions of each product can be found within the item details on the shop page. but if you follow our Instructions we are sure that you will find a use for this product.

What is your warranty policy?

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. The warranty does not cover damage or failure resulting from improper alterations, crash/impact, wear and tear or incorrect installations.

Please read all instructions and dimensions of the product before you order, any warranty claims made due to incorrect installations will not be covered under warranty. Don’t forget you can always ask your local bike shop to help you if you are not confident installing the product.

NOTE: Please make sure to follow instructions carefully, there will be no slapper tape refunds or returns given outside of manufacture defect.
We will not replace tape that has been damaged due to rider foot rub or poor installation, this product is a disposable tape but will last if correctly applied.
Don’t forget you can always ask your local bike shop to help you if you are not confident installing the product.

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@vhsmtb.com